Privacy Policy

RESILIENT STAR GENERAL CONDITIONS OF USE AND SALE 
This privacy statement is intended to provide you with a clear picture of how we use the personal information you provide, our efforts to protect it, your rights and choices you have to control your personal information and protect your privacy. It also describes what personal information we collect about you when you visit our website.
I. APPLICABILITY
These terms and conditions (the "Terms") shall apply to:
(a) the use of any information, images, documents and/or other services on resilientstarshop.com's online store; and
b) the purchase of Resilient Star branded products on the Website.
II. TERMS AND CONDITIONS OF USE OF THE WEBSITE
1. PRIVACY OF DATA
Resilient Star does not communicate or transfer to third parties, under any circumstances, personal data recorded by users on the Site. Notwithstanding the foregoing, this information may be processed by Resilient Star solely for statistical purposes and/or to obtain a better understanding of user profiles and to be able to properly fulfill the dispatch and delivery of orders at the location registered by customers.
The registered user may exercise his/her rights of information, modification, deletion, cancellation and/or blocking of his/her personal data when he/she deems it appropriate.
2. EXCLUSION OF LIABILITY FOR EXTERNAL LINKS
If the online pages of Resilient Star contain links to other Internet sites, Resilient Star hereby explicitly declares that it cannot exert any influence on the layout or content of the linked pages. Therefore, Resilient Star expressly dissociates itself from all content of any linked third-party pages. This statement shall apply to all links displayed and to all contents of pages to which such links lead.

3. INFORMATION ON THE WEB SITE
The information on the Web Site is for informational purposes only and does not constitute advice. Even though Resilient Star has carefully prepared its Web Site, the information, text, documents, graphics, videos, music and/or other services/information contained therein may contain errors or be incorrect or incomplete. Resilient Star does not warrant that the Web Site and/or the information is free of errors, defects, malware and viruses or that the Web Site and/or the information is correct, up to date and accurate. Resilient Star shall not be liable for any damages resulting from the use of or inability to use the Web Site, including damages caused by malicious software, viruses or any inaccuracies or gaps in such information or the Web Site, except if such damages are the result of any intentional misconduct or gross negligence on the part of Resilient Star. Further, Resilient Star shall not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Web Site, including, without limitation, damages resulting from non-delivery or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or computer programs used for electronic communications and transmission of viruses.
4. SECURITY MEASURES
In order to meet the security objectives, Resilient Star uses WIX technology to ensure both the authenticity of the site and the encryption of all information provided by the user. Each time the user registers on the site and provides personal information, the browser through which the user performs the act, connects to the Site through the WIX protocol, which proves that the user is actually on the Site and on our servers. This establishes a method of encryption of the information provided by the user and a unique session key. All WIX certificates are created for a particular server, in a specific domain and for a verified business entity.
5. LINKED WEBSITES
The Web Site may provide links to external Internet sites. Resilient Star is not responsible for the use or content of Internet sites that link to or from this site. Our privacy policy, cookie policy does not apply to any collection and processing of your personal data on or through such external websites.

6. INTELLECTUAL PROPERTY
All brand names, logos, product names and titles used on the Web Site are trademarks or trade names of Resilient Star or trademarks of third parties or trade name holders. You are not authorized to use or reproduce any such trademarks, logos or trade names, as this may constitute an infringement of the rights of the owner. Resilient Star and/or its suppliers and subcontractors own copyrights in all design, text, documents, videos, music and/or other services on the Web Site and the selection and arrangement thereof and all software compilations, underlying source codes, software and all other materials on this Web Site. You are only permitted to electronically copy and print hard copy portions of the Web Site to the extent necessary for the purpose of placing an order or using the Web Site as a shopping tool. You may not make any other use of the information and materials on this Web Site, including reproduction for purposes other than the above, modification, distribution or republication. If you wish to use materials or information from this Web Site, you will need our prior written approval to do so.
7. PRIVACY AND COOKIE POLICY
Resilient Star collects and processes the personal data of visitors to the Website in accordance with the Privacy Policy, Cookie Policy.
8. UNSOLICITED IDEAS
If you post unsolicited ideas and/or materials consisting of text, images, sounds, software, information or other (materials) on this Web site or send them to Resilient Star by e-mail or otherwise, we shall be entitled to use, copy and/or commercially exploit such materials to the fullest extent and without charge and shall not be bound by any obligation of confidentiality in connection with such materials. You hereby indemnify and hold Resilient Star harmless from and against any actions, claims and liabilities suffered or incurred by us as a result of the use and/or exploitation of the materials which infringe the (intellectual property) rights of any third party or are otherwise unlawful in relation to a third party.

III. TERMS AND CONDITIONS OF SALE
1. WHO CAN PLACE AN ORDER
You can place an order as a registered user or as a guest. You need an e-mail address to place an order and pop-up windows to be able to use all the features of the Web Site, including adding products to your shopping cart and submitting your order.
2. ORDERING
The products offered on the Website constitute an offer to purchase Resilient Star products based on the data provided on the Website. All prices are quoted in U.S. dollars. Orders and deliveries are possible worldwide. If Resilient Star is unable to fulfill an order, Resilient Star will inform you as soon as possible. If you would like more information about an order, please contact us. When you submit an order, we will send you an e-mail acknowledging receipt of your order ("Order Confirmation"). This does not mean that we have accepted your order. Our acceptance of your order occurs when the products are shipped to you. We will send you an email confirming that the products have been shipped ("Shipping Confirmation"). Any out of stock sizes will be marked as unavailable. There may be stock issues when multiple customers order products at the same time. When we are unable to ship an item already ordered, we may cancel part of your order and that part will be refunded to you. We work hard to keep our stock levels as accurate as possible. Errors may occasionally occur. Our online collection is replenished periodically, so please check back from time to time. Alternatively, if the products you are looking for are out of stock. If you have placed an erroneous order or wish to cancel an order prior to shipment, please email Resilient Star at: resilientbrandinfo@gmail.com . Resilient Star will do everything in its power to help you as soon as it can. As Resilient Star always strives to deliver orders quickly, there is not much time to cancel an order. Please note that we cannot make or accept any changes (address, size, color) once the order has been placed. Fulfillment of all orders on the Website will be subject to availability. We expressly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (without limitation), without being liable to pay any damages or costs other than a refund of any amounts received from you in connection with the order we have cancelled:
The product is not available
Your billing information is not correct or cannot be verified
Our security systems flag your order as a non-standard order or an order likely to constitute fraud
We are unable to deliver to the address you have indicated.
Due to circumstances or cases beyond our control.

3. PAYMENT
Method of payment
You can pay for the products by credit or debit card.
Credit check
During the payment process, Resilient Star may run a credit check. Based on the results of the credit check, Resilient Star may change, adjust or decline an order and/or the selected payment method. In most cases, Resilient Star will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of the credit check.
Your Total Price
The total price specified on the final payment screen will include shipping costs. This price will be recorded on the Order Confirmation. If you pay by credit card, your bank statement will reflect the total amount of the entire order.
Price Changes
The prices of the products will be those shown on the Website. Prices may change from time to time, but changes will not affect any order that we have confirmed in the Order Confirmation.
4. DELIVERY
As a general rule, the delivery time is fourteen to twenty working days from the dispatch of the order depending on where in the world it is located. If the delivered products have obvious major or production defects, including damage caused by transport, please notify us immediately by e-mail. Failure to do so will not affect your statutory rights.

5. RETENTION OF TITLE
The product shall remain the property of Resilient Star until payment is made in full.
6. RETURNS AND CANCELLATIONS
The order may be cancelled until the order is in a state of preparation, otherwise a RETURN will be made.
Cancellations are made only before the package leaves the company.
The return of products shipped that are defective or do not otherwise conform to your order may be made within one month of notification of the defect. In case your claim is justified, the purchase price and shipping costs will be refunded. For practical information on how to return your order, please read below or refer to the return information.
Exercising the right to return
All products purchased on the Website may be returned at your own risk and within the period indicated below. Within 30 days of the physical purchase of the products by you (or the purchase of the products by a third party, other than the carrier and indicated by you), you need to: (i) inform us of your intention to return the products by following the instructions given below, and (ii) You will then need to physically ship the products to us.

If you return your order, we will refund all payments we have received, including shipping and administration charges (if applicable). However, we may withhold reimbursement until we have received the products.
Returned products must be returned in the same condition in which they were shipped and must have their original, import label. We will not accept or refund products that have been worn or washed. If products have deteriorated due to major use, we reserve the right to send the product back to the sender.
No exchanges
Resilient Star only has an exchange service in our stores. You may, of course, return any product you are not completely satisfied with and it will be refunded. If you would like a different product, color or size, please place a new order.
Refunds
Once the products you return have been checked and inspected, you will be notified of the refund. The refund will be credited to the card used to place the order.
The time to see it credited, will depend exclusively on the policy of the company of your card and / or bank, and can be processed in up to 3 summaries after the management. You can always check the status of the refund in your online account or by contacting your card issuer.
To receive a full refund it is important that we receive the returned products in the condition in which you received them: the returned products must be complete, unworn, unwashed and all product labels must be intact.

7. PROMOTIONAL OFFERS
Resilient Star promotional offers (discount codes) will be limited to one per customer per order. It will not be possible to combine promotional codes.
IV. Miscellaneous Provisions
1. CONTACT INFORMATION
E-mail: resilientbrandinfo@gmail.com
2. CHANGES TO THESE TERMS AND CONDITIONS
If Resilient Star decides to modify these terms and conditions, we will post the modified terms and conditions on the Web Site. We advise you to check periodically to see if they have changed.